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en:services:general_services:customer_portal:forgot_password [2023/03/17 19:51] – [Where is the form?] 0swongen:services:general_services:customer_portal:forgot_password [2023/03/17 19:51] – [Via E-mail address] 0swong
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 We are working on a function that will allow you to reset your password yourself. We are working on a function that will allow you to reset your password yourself.
-=====Usage===== 
  
-There are two different ways to reset your password. 
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-====Via E-mail address==== 
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-Do you still have access to an e-mail address assigned to the account? And has [[en:services:general_services:customer_portal:two_factor_authentication|Two-Factor Authentication]] or [[en:services:general_services:customer_portal:security_question:start|Security Questions]] been activated before? 
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-{{ :en:services:general_services:customer_portal:forgot_password_mail.png?nolink |}} 
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-In this case, "I have access to my verified e-mail account" can be left selected and the e-mail address has to be entered to start the process with "Restore your account". 
  
 ====Via Mobile Phone (SMS)==== ====Via Mobile Phone (SMS)====