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en:services:general_services:customer_portal:forgot_password [2023/03/17 19:51] – [Via E-mail address] 0swongen:services:general_services:customer_portal:forgot_password [2023/03/17 19:52] – [Via Mobile Phone (SMS)] 0swong
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-====Via Mobile Phone (SMS)==== 
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-Has a [[en:services:general_services:customer_portal:phone_verification|mobile phone number]] been assigned to the account before, and has it been activated to reset the password? 
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-{{ :en:services:general_services:customer_portal:forgot_password_phone.png?nolink |}} 
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-In this case, select "I have access to my verified mobile phone" and provide an email address assigned to your account and the corresponding mobile phone number to start the process with "Restore your account". 
  
 ====Support==== ====Support====
  
 If neither of the two above-mentioned options can be used, contact our [[https://www.gwdg.de/support|Support]] for additional help. If neither of the two above-mentioned options can be used, contact our [[https://www.gwdg.de/support|Support]] for additional help.