====== Getting Help ======

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This page has been moved. You can find the current version [[https://docs.hpc.gwdg.de/support/index.html|here]].
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=====  Matrix Chat =====
For quick questions, our Matrix room [[https://matrix.gwdg.de/#/room/!dyRPyiVFNCbfMYoBeQ:uni-goettingen.de|#hpc-users]] is the best option.
We usually react promptly, but for more involved requests or if we need personal information to answer you, we will ask you to open a ticket instead.

=====  The GWDG Support Ticket System  =====
Write an email to <hpc-support@gwdg.de>. In the body:
  * State your user id (''$USER'').
  * If you have a problem with your jobs, **always**
    * include the job ID and 
    * the complete standard output and error (''-o/-e <file>'').
  * If you have a lot of failed jobs, send at least two outputs. You can also list the job IDs of all failed jobs to help us even more with understanding your problem.
  * If you do not mind us looking at your files, please state this in your request. You can limit your permission to specific directories or files.
  * Please open a new ticket for each issue. It is easier for us to merge two tickets if necessary than to split them up.