Differences
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| en:services:email_collaboration:rocketchat [2023/07/06 15:44] – [Inactivity and account deactivation] bwegman1 | en:services:email_collaboration:rocketchat [2023/09/04 11:59] (current) – [Inactivity and account deactivation] bbrauns | ||
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| === Inactivity and account deactivation === | === Inactivity and account deactivation === | ||
| - | Inactive accounts get deactivated after 18 months. Deactivation relieves our licensing and is determined based up last login timestamp. | + | Inactive accounts get deactivated after 18 months. Deactivation relieves our licensing and is determined based on last login timestamp. |
| Accounts can be reactivated through the selfservice site at https:// | Accounts can be reactivated through the selfservice site at https:// | ||
| Line 75: | Line 75: | ||
| ==== FAQ ==== | ==== FAQ ==== | ||
| + | |||
| + | Q: **Using the client app I get an error like: "you visited the login page directly..." | ||
| + | A: Please clear the app cache by right clicking onto the server symbol on the left hand side and choose "Clear cache" and "Clear storage data". | ||
| Q: **Why can't I log in?** | Q: **Why can't I log in?** | ||