Table of Contents
Emails regarding VPN logins
Every time you log in to the old AnyConnect VPN from a new internet IP address, you will automatically receive an email. This is to help detect any misuse of the service or identity theft as quickly as possible.
We recommend using eduVPN instead of the old AnyConnect VPN. Using eduVPN does not generate any login mails.
Frequently asked questions
May I see such a mail?
Jemand hat sich mit Ihrem Konto von einem neuen Standort am GWDG VPN angemeldet: Benutzer USERNAME IP-Adresse 1.1.1.1 (Standort vermutlich: Germany) Zeit 2024-12-11 06:49:41 Wenn Sie sich zu diesem Zeitpunkt am VPN angemeldet haben, können Sie diese E-Mail ignorieren. Wenn Sie sich *nicht* kürzlich am VPN angemeldet haben, sollten Sie sofort Ihr Passwort ändern und den GWDG-Support <support@gwdg.de> kontaktieren. Weitere Informationen: https://docs.gwdg.de/doku.php?id=de:services:network_services:vpn:mails ------------------------------------------------------------------------------ Someone signed in to GWDG VPN with your account from a new location: User USERNAME IP Address 1.1.1.1 (Location probably: Germany) Time 2024-12-11 06:49:41 If you signed in at this time, you may disregard this email. If you did *not* recently sign in, you should immediately change your password and contact GWDG support <support@gwdg.de>. Additional information: https://docs.gwdg.de/doku.php?id=en:services:network_services:vpn:mails
What if I didn't use the VPN?
If you did NOT log in and you receive the mail, you should definitely change your password and please contact the GWDG support.
I used the VPN but the mail arrived at a different time.
Usually you receive the mail a few minutes after logging in. In rare cases, however, there may be delays, so the exact time of login is included in the mails.
The IP address that is displayed is not correct.
This is the IP that you actually have on the internet. If you switch off the VPN, you should see this IP address at https://netzinfo.gwdg.de. For technical reasons, this is rarely or never the address that your computer shows you these days, since in most cases the router (e.g. the FRITZbox!) changes the address again. This process is called NAT, Network Address Translation.
Could the email include the location?
We are working on adding the presumed location of the login in addition to the IP address. However, for technical reasons, this is subject to a certain degree of inaccuracy, as there is and cannot be a reliable database that assigns IP addresses to locations.