Getting Help

For quick questions, our Matrix room #hpc-users is the best option. We usually react promptly, but for more involved requests or if we need personal information to answer you, we will ask you to open a ticket instead.

Write an email to hpc-support@gwdg.de. In the body:

• State your user id ($USER).
• If you have a problem with your jobs, always
  • include the job ID and
  • the complete standard output and error (-o/-e <file>).
• If you have a lot of failed jobs, send at least two outputs. You can also list the job IDs of all failed jobs to help us even more with understanding your problem.
• If you do not mind us looking at your files, please state this in your request. You can limit your permission to specific directories or files.
• Please open a new ticket for each issue. It is easier for us to merge two tickets if necessary than to split them up.